Support
At tt group we aim for full customer satisfaction by striving to go beyond expectations.
The benefits for you
- Qualified professionals trained directly by each manufacturer.
- Minimal downtime and fast restarts.
- OEM-quality repairs.
- Worldwide support.
- Partnering with tt group means improved equipment availability thanks to reliable long-term planning based on our expertise.
- Certified: ISO 9001:2015 No. 0763.2020
Service levels
Bronze
Protect your investment with basic support. Includes scheduled maintenance, help desk (phone and email), online trouble ticketing, and preventive on-site interventions.
Silver
All the benefits of the Bronze Plan plus extended warranty, a wider support time window, and remote assistance. Also included are on-site interventions, more in-depth fault analysis, and training sessions for your operators.
Gold
Designed for critical environments such as control rooms or executive suites. It offers maximum availability with doubled maintenance, 24/7 help desk, rapid recovery, and the supply of consumables and products not covered by the warranty.